Data Privacy Policy
This Privacy Policy explains how Jokabet collects, uses and protects personal information when you use our website and services. We take your privacy seriously and want to be clear about what data we hold, why we hold it, and how you can exercise your rights. This page covers the main categories of information we process and the safeguards we apply.
Types of data we collect
Personal data
We collect information you provide when you register an account or contact us. This may include your name, date of birth, email address, postal address, telephone number and identity documents when verification is required. We also collect payment details such as card or e-wallet identifiers necessary to process deposits and withdrawals.
Technical data
When you visit our site we collect technical information including IP address, browser type and version, device identifiers, operating system, and pages visited. This helps us maintain the service, detect abuse and improve site performance.
Transactional and activity data
We record transactional information such as deposits, wagers, wins and losses, bonus activity and withdrawal history. We also retain account activity and support interaction logs to provide customer service and to meet compliance obligations.
How we use your information
We use your data to provide and operate our services, process payments, verify identity and prevent fraud. Data is used to respond to enquiries, manage accounts, and comply with legal and regulatory obligations. We may use anonymised or aggregated data for analytics, reporting and service improvement.
Data protection and storage
We hold personal data only for as long as necessary for the purposes described and in line with applicable law. We use appropriate technical and organisational measures to protect data from unauthorised access, alteration or disclosure, including encryption and access controls. Access to personal data is limited to authorised personnel and contracted service providers who need the information to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functionality, analytics and to remember your preferences. Third-party providers may use cookies for analytics and advertising. You can manage cookie settings in your browser or via our cookie controls where available. Blocking cookies may affect site functionality.
User rights
You have rights in relation to your personal data, including the right to access, correct or delete information, and to object to or restrict certain processing. You may also request a copy of data in a structured, commonly used format where applicable. To exercise these rights, contact us using the details below and provide sufficient information to locate your account.
Access, correction and deletion
To request access, correction or deletion, please email [email protected] from the email address on your account or include proof of identity. We will respond to valid requests and may need to retain certain information to comply with legal obligations or to resolve disputes.
Information sharing and third parties
We share data with service providers who support payments, identity checks, fraud prevention, analytics and customer support. We may disclose information to comply with legal obligations or to protect our rights. Where we share data, we require third parties to implement suitable safeguards.
Policy updates
We may update this policy from time to time. Significant changes will be communicated through the site or by email where appropriate. The date of the latest update will be shown on the policy page.