This Privacy Policy explains how Jokabet collects, uses and protects personal information when you use our site. We take your privacy seriously and set out below the types of data we collect, how we use it, who we share it with and the rights you have in relation to your information. Where we refer to “we” or “us” we mean the operator of the platform.
We collect a range of information to operate accounts, process payments and provide customer support. The data we hold depends on the services you use and the activity on your account.
This includes identity and contact details such as your full name, date of birth, address, email address and telephone number. We may also collect identity documents and verification data when you complete KYC checks, and payment details needed to process deposits and withdrawals.
We collect device and connection information including IP address, browser and operating system, device identifiers, location data where permitted, and software performance logs. We also use cookies and similar technologies to remember preferences and improve site functionality.
We keep records of deposits, withdrawals, bets, game activity, bonus usage and any communications with our support team. This transactional data helps with account management, dispute resolution, anti-fraud checks and regulatory reporting where required.
Your information is used to open and manage your account, process payments, verify identity, prevent fraud and money laundering, and provide customer support. We may also use data to send important service messages and, where you consent, marketing communications. We rely on lawful bases such as performance of the contract, consent and legitimate interests depending on the processing activity.
We implement technical and organisational measures to protect personal information, including encryption, access controls and secure storage. Data is retained only for as long as necessary to fulfil the purposes set out here or to meet legal and regulatory obligations. Where we use third-party processors to support our service, we require them to protect data to comparable standards.
We use cookies for essential site functions, analytics and to personalise your experience. Third-party providers may also place cookies for analytics and advertising. You can manage cookie preferences via our cookie banner and through your browser settings.
You have rights to access, correct or request deletion of your personal data, to restrict or object to certain processing, and to request transfer of data in a portable format. You may withdraw consent for marketing at any time.
To exercise your rights contact us at [email protected]. We may ask for proof of identity before acting on requests to protect your account and personal data. We will respond in line with applicable data protection law.
We may share data with payment processors, verification providers, fraud prevention services and regulators when required by law. We also use analytics and service providers to operate and maintain the site. We require partners to handle data securely and only for permitted purposes.
We may update this policy from time to time. Material changes will be published on the site and will take effect when posted. Please check this page periodically for the latest version.
