At Jokabet we take responsible gambling seriously. We aim to help players keep control of their play, protect vulnerable people and provide clear, practical tools so gaming stays an enjoyable activity. If you ever feel gambling is causing harm, please act early — we are here to support you and point you to specialist help.
We promote safer gambling through clear information, voluntary limits and prompt support. We expect customers to play within their means and to use the controls available in their account. We also require up-to-date personal details so we can contact you if we have concerns about your play.
You can set practical controls on your account such as deposit, loss and session limits. Limits can be applied for daily, weekly or monthly periods. To change or remove limits you may need to wait a short cooling-off period or contact our support team for assistance.
Session reminders help you keep track of time spent playing. If you need an immediate break we offer short time-outs which temporarily suspend access to your account for a set period.
Deposit limits are an effective way to control spend. We recommend setting a realistic daily, weekly or monthly deposit cap that fits your budget. Loss limits work alongside deposit limits to help you manage cumulative losses over a chosen period. To set or adjust limits, visit your account settings or contact support.
If you need a longer break you can self-exclude. Self-exclusion ranges from a few months to a permanent exclusion and will prevent you from opening new accounts while the exclusion is active. Contact our support team if you want to place a self-exclusion on your account and we will explain the process and timescales.
Warning signs include chasing losses, lying about gambling, spending more time than intended, or gambling with money needed for bills. If you, or someone close to you, shows any of these signs, consider using limits, taking a time-out or self-excluding and seek professional advice.
Set a budget before you play and stick to it, use deposit and session limits, take regular breaks and avoid gambling when stressed or under the influence of alcohol. Do not use credit to gamble and never lend your account to others.
If you need specialist support, please reach out to recognised organisations in the UK such as GamCare, GambleAware, GamStop and NHS support services. They provide confidential advice, counselling and tools for self-exclusion. If you need immediate assistance contact our support team and we will help you access the right resources.
